Shipping & FAQ
Shipping Information
How Fast Will My Order Ship?
All orders are processed and shipped within 2–3 business days. Once shipped, you'll receive a confirmation email with your tracking number.
Free Shipping on Every Order
We offer free standard shipping on all orders — no minimum purchase required. Estimated delivery time is 5–7 business days.
Discreet Packaging — Guaranteed
Every order ships in a plain, unmarked box or mailer with no logos, product names, or identifying labels. The return address shows a generic business name — not "Lust Rich." Your billing statement will also display a generic descriptor. Your privacy is our top priority.
Do You Ship Internationally?
We currently ship within the United States only. International shipping options may be added in the future.
Frequently Asked Questions
What is your return policy?
We accept returns on unopened, unused items within 7 days of delivery. For hygiene and safety reasons, opened intimate products cannot be returned. If your item arrives damaged or defective, contact us immediately and we'll make it right with a replacement or full refund.
Are your products body-safe?
Absolutely. We only carry products made from body-safe, non-porous materials including medical-grade silicone, stainless steel, borosilicate glass, and ABS plastic. Every product is phthalate-free and sourced from trusted, reputable manufacturers.
How do I clean my products?
Most silicone, glass, and stainless steel products can be cleaned with warm water and mild soap or a dedicated toy cleaner spray. Always check the product instructions for specific care guidelines. Never submerge motorized products unless they are rated waterproof.
Is my order really discreet?
Yes — 100%. Plain packaging, no logos, generic billing descriptor. Nobody will know what's inside except you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely encrypted.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status anytime by logging into your account on our website.
Do you offer gift cards?
Yes! Lust Rich gift cards are available in various amounts and are delivered digitally via email — perfect for a discreet gift.
I have a question about a specific product. How do I get help?
We're happy to help! Reach out to us through our Contact page or email us directly. No question is too personal — our team is friendly, knowledgeable, and discreet.